A Neotel pregnancy

After being a client for 7 years my phone packed up in January 2017 and needed replacing. There was no stock available, nobody could say when stock would be available, nobody could put me down on a waiting list or backorder system to be supp**** when stock arrived. Noboby cared less. For 9 months I paid my rental bill (R99-00/month) and recieved nothing in return. For 9 months I kept phoned and visited their customer service centre until I eventually recieved my phone. Now they have changed my "package" to something totally unsuitable. After 2 weeks of service and very few outgoing calls I have apparently reached my "agreed" limit and cannot phone out. All attempts to resolve this matter have been useless. They do not respond to emails, their call centre just say my old package is no longer available, which is not true as my office phone is still on that system.