5 months, and still have problem

On the 12 February 2015 I loged a ticket with Neotel(N***5) , as I am unable to do any form of apple aplication updates over their broadband fibre service. They responded the problem is not on their network. on 13 July2015, i did pin point it is on their network (N***5), as i switch to any other ISP, I dont have this problem. As per many fights with Neotel regarding this, they are unwilling to provide a temporary solution, or re-emburse as per Shawn Arendse.<br>