3rd Report - Ignoring numerous downgrade requests

Here we go again, My third report. Neotel is ignoring me completely. I have decided i will still email them, write reports and try get this sorted out as when they want to attempt getting debt collectors involved i will take them to the cleaners. I originally downgraded my line in January from 8mbps to 4mbps through the call centre. I was assured it would be in effect from February - Yeah Right!! Its now April and they are still sending me bills for 8mbps and to top it all off they are not crediting my payments so im currently standing on a 5k bill - haha what a joke. So Neotel if you really insist on ignoring my downgrade requests its fine. We as clients have rights too. I will not and CANNOT afford 8mbps @ R1500 anymore hence the downgrade, so if you want to carry on its your decision, you will lose at the end of the day. Totally Disgusting Service and Attitude.