1 reviews | Active since Aug 2016

02 Aug 2016, 06:32

3 YRS OF BEING OVERCHARGED!

<p>For 3 yrs, I have been paying for a 1Meg line, uncapped as I was sold. I am getting at the best 0.5 on a good day and been complaining and complaining and sending speedtests etc...<br />1 - they now apply fair usage withough notifying anyone so we get cut off, although I was told Neotel doesnt have fair usage policy.</p> <p>2- despite 100 calls and emails, my line is still terrible and I was told to upgrade to a higher line (at my cost) to get a better bandwidth.</p> <p>Just agreed to upgrade and pay double and still npt even getting 1 Meg line - is this not *****???</p> <p>Keep calling and emailing and nothing is done</p>

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Replies (1)
Neotel
Neotel's reply04 Aug 2016, 11:05
Official

Hi Kat

Thanks for getting in touch. We have sent your feeedback to our team to investigate the speed you are receiving on your new upgraded line. Our team will contact you to assist. - Your reference is SREQ_ ********** 31