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Jason S

1 reviews | Active since Oct 2011

27 Feb 2015, 09:25

10 days of no 'Uncapped LTE\ ...AGAIN!"

I don't know where to start here..Dozens of calls to the tech department. THREE times techs have been to my house to attend to the equipment....It just goes on and on. The service is disgustingly bad.<br> <br> As we speak I've been on hold for 14 minutes to try and talk to Shepard or Precious, so that they can send technicians to my house AGAIN.<br> <br> I find it ridiculous the Neotel can sell a product liked uncapped internet that is down so often. If they don't have reliable technicians to do the installation DON'T SELL THE PRODUCT.<br> <br> I really cannot advise people enough to NOT BUY NEOTEL'S UNCAPPED LTE solutions. They need to sort themselves out before selling an unreliable product to clients.

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Replies (1)
Neotel
Neotel's reply27 Feb 2015, 09:36
Official
Hello PorterZA,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team