1 star because I couldn't rate less. Worst service I have experienced

<p>I have been trying to cancel my account since November. </p> <p> </p> <p>Before trying to make this cancellation, Neotel accepted a cancellation request from someone who was not authorised to act on my behalf. Security measures??????? </p> <p> </p> <p>I then phoned to cancel my account. I sent through all required documents and emailed relevant department - cs retentions - they don't have a direct line, impossible to get in touch with them. I have spoken to to two team leaders, they made promises to escalate, to email me with confirmation that it will be dealt with, last week (6th of Jan 2017) I was promised that the account would be cancelled on the day, that I would recieve confirmation on the day, that I would recieve an email confirming that I was only to be billed the R1000 cancellation fee as I have been debited for this account every month since cancellation date. I am at my wits end. I am currently holding to again try and resolve this, again I have been promised to recieve a call, I refused, saying that if I have to hold the entire day I am prepared to, I have been on hold, redirected and sent around in a loop now for about 30 min already, and am at the stage now that I will continue to do so in perpetuity.</p> <p> </p> <p>Your move Neotel. Facebook next. And then again here as often as the sight will allow. </p> <p> </p> <p>Cadeyrn</p>