vS
vishay S

1 reviews | Active since Dec 2014

25 Aug 2015, 15:53

0% Coverage / **** debits/ Bad Attitudes/NO F/back

I typed out the entire scenario however could not complete, as I ran out of characters ..<br> Below id just the start <br> <br> Please contact me Neotel I will explain...***<br> Good Day<br> <br> Early this year we acquired the services of Neotel as our Data service provider.<br> the sales agent checked coverage on our area and assured me that the area has coverage.<br> once the deal was approved and signed, I received my modem and connected same only to find out that there was no coverage in my area, I struggled using this modem from day one, I complained to neotel on many occasions and did speed tests and sent same to them, the sales agent sold me a contract that did not function in my area, same must have been done to receive commission on his side, and he couldn't care less about the customer.<br> After many attempts neotel finally sent out a technician to my home, he arrived and did a signal test, only to find out there was weak to no signal, I requested that he put up an antenna, however he refused to.<br> <br> He wrote up a retort in my presence stating that the contract must be terminated with no contractual obligation to the customer as the area is not covered by neotel<br> <br> I called neotel and spoke

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Replies (1)
Neotel
Neotel's reply26 Aug 2015, 09:24
Official
Hello vishaysooknunan,

thank you for taking the time to get in touch and to share this experience.
We are very sorry to hear about the difficulties that you have encountered.
We have escalated your feedback and will have you contacted as a matter of urgency in order to assist.
Kind regards,
The Neotel Team