ZERO SERVICE TO INVESTMENT CLIENT

I app**** online for an Easy access Deposit acc 29 January 2015. Couriers collected my FICA docs and I received a mail confirming that the acc was opened and they would call me to advise me further . Nobody called me for a week which is when I called Nedbank myself. The call centre told me the account is open but wouldn't give me the acc. number, saying I must go to a branch to get it (defeating the entire purpose of opening account online?!) I called again and was finally given the number, but upon attempting to EFT my lump sum investment into the account, an error kept telling me that the account num. was wrong! I was also told I cannot have online access to my acc as it's an investment acc and so I'm expected to blindly transfer a large lump sum into an acc which doesn't seem to exist! I then went to Hyde Park branch, where my account number was confirmed but yet again I couldn't transfer the money. I called them back (almost hysterical) on 17/03/15 to be told that a team leader would contact me asap. I'm still waiting... I'm horrified at the shocking service from your bank who cannot arrange such a simple transaction in a period of 2 months! I will take my money elsewhere...