ZERO SERVICE

I am extremely disappointed with the service I’ve received from Nedbank. I had a query that needed urgent attention, but after spending 24 minutes and 45 seconds on the phone and speaking to three different consultants, my issue remains unresolved.

To make matters worse:

One consultant was rude, and when I requested to be transferred to someone more helpful, I was handed off to Ranwedzi, only to explain myself all over again. Ranwedzi then transferred me to yet another consultant without notifying me, forcing me to explain myself for the third time. This is unacceptable customer service.

My query is about three payments I made from my current account to a stokvel account between January and October. Although I have screenshots of successful payments sent to the stokvel group as proof, I discovered yesterday during reconciliation that three transactions never went through.

The key issues:

Nedbank did not notify me of any failed/rejected transactions. I received no notifications or alerts, despite expecting this feature to safeguard transactions. These transactions don’t even appear on my bank statement, e.g., Transaction Number: ***8/Nedbank/***. I need clear answers:

Why wasn’t I notified about the failed payments? If notifications were sent, can Nedbank provide proof? Why are these transactions missing from my bank statement? I moved to Nedbank expecting safety and transparency, but instead, I’m left with confusion and disappointment. Your service has been a nightmare, and I no longer trust this bank with my money. I will be moving my account to another bank