Zero help from Nedbank to resolve my problem

Yesterday drew money from Nedbank ATM which had obviously been tampered with as card was trying to be ejected but could not come out. I have signing rights on my husbands account for 28 years and have my own card. We called nedbank to canceled the card...we then app**** for a new card (which they want to charge us R150 for even though this was their machine malfunctioning. The wait for the card is 3 to 5 days. My nedbank app was malfunctioning since yesterday morning so I asked for assistance so that I at least can transfer money for food transport and my daughters doctor appt on Tuesday. The lady I spoke to could see nothing wrong and was going to speak to someone else and get back to me...I'm still waiting. In the interim I asked for assistance on Facebook...I have tried different browser..cleared browser histories...uninstalled reinstalled etc etc and nothing. I need access ..I don't care if they get my app working again or get the web working but this is now 20 hours of back and forth and I still can't access and funds. How can Nedbank not sort out any of this? I have medical commitments and a family to feed!