ZERO customer service

On the 22nd February 2022 I requested from our bankers, a report on the account balance and the balances on the individual cards, this is for the company fleet account. This was sent to the card division. Since then I have dealt with Thelma Sitole & and Musa Mavuso (North Gauteng), Eddie Pillay (KZN). I then receive a PIN, but nothing to use the PIN for, when I query the PIN i am told "For your info". After numerous follow up requests we still have not received the report after more than 2 weeks.