Zero Customer Care/ gaslighted

Dealt with Sbonelo Mdlalose who is a Manager Credit Risk Early collections. This person displayed zero levels of customer service when l needed assistance with amending my debit date, l asked for a certain date which he brushed off with zero care to explain how their processes at Nedbank homeloans work. Furthermore l emailed him and cced my so called private banker Themba Mathe who also responded to an email that was sent by his colleague and not even bothered to acknowledge my email. I'm appalled by this level of customer service from people with Manager titles but know absolutely no way of dealing and explaining things proper especially for 1st time customers with Nedbank. These people forget that the customers keep their company in business.