Zero Customer Care From Nedbank

I am currently abroad and it seems impossible to receive a statement from Nedbank so that I can settle my credit card. I had TWICE requested a statement from the call centre while I was still in South Africa. I have even phoned once from abroad and instead of being transferred the agent hung up on me. Of course, no statement has arrived. Two days before I left the Nedbank money app suddenly removed my banking profile details so I have no access to my online banking either making it impossible for me to find out what the current balance is. Then I thought, I do not need to worry as my monthly statement usually arrives by the 12th - except it hasn't - which also is not the first time that monthly statements simply do not arrive. This ridiculousness is simply too much after I had struggled for the entire month of November, with FOUR visits to your a branch to simply get my phone number changed. Nedbank needs to take a serious look at the customer service policies it has in place as they are failing miserably. Be assured that I will be closing my account as soon as I am back home. In the meantime, please send me a statement so that I can pay you.