Zero custimer service

I have lived overseas for 3 years now. Informed Nedbank when i left . Im emailed statements i can never open. Was home in March/April 2018 . Handed in a letter reqesting assistance with my accounts. Returned to the UK nothing has transpired. Being charged fees for returned items that shouldnt be going through. My credit card has now been taken off my profile so cannot credit ot online. My daughter who is now in the Uk is being charged 18 rands for collection letters ? Being sent where? Nedbank was notified of her moving as they message her on her british no. Why is it so difficult in a nodern era not to be able ti communicate. Lack of cooperation and excessive charges only puts us on the credit buteau unnecessarily. Is any one in Nedbank interested in expats. Feedup to say the least. Therefore have resorted to our good and faithful Hellopeter!!! Please note my cell no is now an overseas number and i will give this for the umtienth time to nedbank once i have received an email. When one phones from abroad you either get music or a call centre with a human being who does not know how to work outside the box if the query is different to the normal menu he has in front if him! In private details it does not allow you to load a beitish cell no ..... the answer comes up invalid cell no format ???