Zero consistency at Woodmead

We have a Stockvel account the bank ( ***) with 3 Signaturies . To withdraw money from the account we needed 2 signaturies to sign with no hassles. 7 Dec 2019. i Nozuko Ontjies *** went to enquire if the account was still active as i was the only one still making payments to the account. When i enwuired at the Wonderpark branch i was told that it was still active and will need 2 signatures to to withdrwa the money. 9 Dec i went to same branch and was told tthe same thing. I contacted 2 signaturies Mr Baloyi and Mrs Mosikili so they availed themselves and we headed to the Woodmead Branch, when we got there we were assisted but problem they fingerprint verification was offline and could not transact and was told they will call the 2 signaturies back as soon as they are online and they were never contacted. on the 18th of Dec Mr Baloyi and Mrs Mokilisi went back again to the woodmead branch and recieved bad service from the branch manager. they were told that that cpuld npt be helped without the 3rd signaturies. worse thing all these years and also recent visits they were instructed that only 2 signatures are needed to withdraw from the account