Zero communication, Money delayed

I am a signatory to a club account that is with Nedbank. We have the account with them now for some time. On the 1st of December 2018 we did a transfer of monies that must be paid to the members. We were at least expecting the money to be paid from the 5th of December 2018, but we are still waiting for our money to be paid by Nedbank. What is frustrating about this whole thing is that there is no communication from Nedbank as to why there is a delay. Only when you go to the branch that you get told that there is a backlog with the payments and they cant give you a straight answer as to when will the money be paid. We are being threatened by members because they dont understand why there is a delay. Nedbank management informed their employees to inform them if they feel threatened by people wanting to know what is happening to their monies. I dont know who is suppose to give us answers then if the same people that are suppose to give us answers must feel threatened by us when we want answers about our money. I feel that Nedbank does not respect us as clients but the club accounts bank millions with them.