Zero communication from Nedbank

I have been a Nedbank client since 1996. My bank account have been hacked and cleaned out on the 2nd May 2023. I immediately report the case at the ***** department (I spoke to Thabo). I later found out from the Tygerberg Branch that I had 2 options. 1 - to buy a certain form and reverse the EFT or 2 - to report the case to the police (who I have no trust in) and the block my account and to go the legal route. The ***** department (Thabo) failed to give me the first option of reversing the transaction. I would have chosen the reversal of the transaction. This is where my hell started. My ****** money was transferred into a Capitec account, account number *** and the account holder is Gcilitshane. I had to report a ******** case and wait for weeks for the ***** department to come back to me and blame me. Many calls were made from my side and were mostly answered with arrogant, unhelpful and condescending Nedbank staff. If the ***** department can be so accurate on pointing out the exact circumstances that led to the theft, then how can they also not have systems in place to flag possible ***** the moment it happens. I think it is a cop out to blame me, when they know I have no way to proof them wrong. Did you know that you can approve a Nedbank transaction without login to the money app. Great security I would say. I received an email from Busisiwe Mbeje on 23 May 2023, telling me that she took over the case from Yolanda Olivia Kock to tell me that the case will be finalized in the week ending 02 May 2023. I emailed back (3 times) with NO response from Busisiwe my Client Service Manager. Is this really the service I deserve? No, I deserve much better. In the meantime I was credited with bank costs for all the debit orders that was returned after I was left with R6.09 in my account. I would think Nedbank would at least have the decency to reverse these bank costs I incurred due to something I had no control over and for the lack of proper banking security. In summary I am appalled at the lack of service and feedback I received from Nedbank. I also would like this matter to be resolved as soon as possible, my ****** money returned to my account (Nedbank after all have insurance on cases like this) and I would like the back costs related to this ***** be reversed. I am considering moving to a different bank and the sooner this is finalized to sooner I can make up my mind.