Zero Allocated Nedbank Greenbacks

I have been a Nedbank Greenbacks Member for many many years and have been earning Greenback Rewards on past purchases.

I received my new card in February 2025 after the previous card expired on 01/25. As in the past, I used my Credit Cards regularly, as usual, however, I recently noticed that I have not been allocated any greenbacks points. The Tier reflects level Zero.

When I enquired through Nedbank Customer Care on 25 February 2026, the Service Agent informed me that there had been a system fault logged, as complaints were logged by other Clients as well. My complaint was logged under Reference No. ***. I have not received any update from Nedbank regarding the resolution of the System fault nor has my Level Rating changed.

Regardless of the number of purchases I have made, whether paying with Visa or Amex credit cards, swiping or buying online, I have not been awarded any Rewards with the New Greenbacks Card.

I find it disconcerting that Nedbank has not contacted me since February 2025, to ascertain the reason why I have not been using my Greenbacks Card. I am therefore hopeful that by expressing my dissatisfaction here, the matter may reach the appropriate Department who may respond to me.