1 reviews | Active since Mar 2009
YOUR TELEPHONE NUMBER ON WEBSITE IS WRONG
How the heck is a person supposed to get thru to your call centre to lodge an urgent (my house is flooding and *** must I do) call?<br> This number ***is the wrong blooming number! This takes me to TELESURE!!!<br> So ... 7 calls later (at an additional cost of R67.00 on my cellphone) trying all the nedbanks etc till someone eventually gave me the working number ... I got thru to a call centre lady only to find nedbank had incorrectly placed my address of my home in RICHWOOD not in WESTBEACH (thats a 15km difference in location people) so further airtime was wasted while they \corrected"the errors <br> TOTAL cost of calls to lodge a complaint/claim ... (so far) R124.00 <br> and Im still waiting for the claim forms to be email to me to fill in ... WTH is wrong with nedbank <br> I swear I will move my bond elsewhere at nedbank's expense if this is the kind of customer service I am getting<br> <br> Give your call centre the ability to call the client back if they are gonna have to wait for the computer to catch a wakeup call ... give the right details on your INTERNATIONAL/LOCAL BANKING WEBSITE please ... and FFS please get rid of that irritating please hold for a consultant process ... """
Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.
Kind regards
Client Experience Team
Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.
Kind regards
Client Experience Team
