Your System Error but Greenbacks Not Refunded

Hello Nedbank, You're about to lose more than a client. My greenbacks shop card expired and I got a new one. Subsequently I tried to make a withdrawl and ATM response was "could not complete transaction" Shortly after this I got a notification of a reversal of a purchase (which I never made in the first place). The reversal never materiized and despite numerous calls and assurances 24/40 hours quickly turned into 2-3 weeks with no result or resolution. Now I'm told I need to log a "net query" as its an atm error. It would have been nice to have started here 21 days ago. 0/10 for communication. Having logged a net query which I'm told will take 3-5 days, I was surprised within an hour to be told that it had been defined. No reason just defined. The next time Nedbank national or regional offices invite me to an event they'll get the same reslonse: Declined. And just as soon as I have some tike I will pop down to my Hilton branch and ose my accounts. FNB's Ebucks is streets ahead anyway and their online banking platform is infinitely better, more intuitive and user friendly.