Your service is really shocking! I want my money!

I’m so disappointed at your service, it’s shocking! I did a cardless transaction using *120*002# from my Avo wallet on the 25th January. I got a voucher number and pin then went to the ATM to withdraw. The machine kept on processing then it wrote “thank you”. No money came out! R2500😭😭 I called the consultant from the branch and he asked me to call the contact center. I was helped an agent I was then given a reference number 977160 and was told to follow up today if the money isn’t reversed back to my account. This morning I do as I was told then quote the reference number on the chat through the Nedbank app. The first agent told me that the previous agent logged the ticket incorrectly and told me that it was cancelled 😠 I asked her to speak to a manager she did not even pay much attention to my request she told me she would rectify the issue and I was given another reference number 979594. A few minutes later I got a message saying my case number *** has been resolved! I logged another chat quoting the case number and I was told that indeed the case was closed because the money was reversed to my account. I asked them to show me the transaction as I haven’t received that reversal then the agent told that she also does see the reversal but she will escalate it further then she told me that she won’t be able to assist further as she was she would be affected by load shedding at 14:00. Please sort this mess out I want my money.

Salebo Patricia Mabiletsa ***2****0