\Your call will be answered"...Really? When?"""

(Nedbank Group Insurance Company) I lodged a claim yesterday concerning my glass front door that was shattered by next door neighbours garden service with Kaelin, he logged an urgent call with PG Glass for someone contact me due to our security being compromised! No call, no nothing! This morning 08H00, I phoned Nedbank Group Insurance again and, spoke to Isaac, he was also kind enough to log another urgent call with PG Glass but said if they don't contact me, I could contact them directly on *** (always my worst nightmare phoning Call-centres), (Caelin & Isaac were both very efficient obviously well trained). Needless to say, I have been trying to get through to PG Glass Call-centre number, and guess what? I wait forever with a recording \Your call will be answered by the next available consultant"...I having being trying to get hold of PG Glass for over an hour"