Your call centre is the absolute worse

I made a claim a month ago about the damage my house suffered from the hail in Krugersdorp. My call never gets through and when it does there are rude call centre agents who keep me on hold till the phone drops. On lucky days when I am able to speak to someone they make promises to get back to me and I'm still waiting for a response. I am livid with the service I have received at Nedbank. My house is still leaking and I've had to dip into my own pockets to fix the windows and the roof before anymore damage ruins my house. Nedbank is utterly horrible and when I am able to, I will be taking my business elsewhere. My experience has been so stressful and painstaking. Some needs to get back to me so I can be reimbursed and the rest of the repairs can be attended to immediately. I want to be done with your bank. ********** service.