YOU WILL NEVER GET YOUR MONEY BACK FROM THIS PLACE. THE ATMS BREAK AND THEN YOU HAVE TO BEG!??

I want to log a complaint. on the 27th of July 2023 at around 3am i sent a cash send withdrawal to my husband on number ***. at around 6:30 am we attempted to withdraw the money from an ATM in Florauna Pretoria North. While busy with the transaction the atm restarted. we waited for the atm to restart, and no money came out. I attempted to withdraw the voucher again, and was informed that the voucher had been used, even though we did not receive any money. The atm then proceeded to restart itself again, and I phoned nedbank and logged a query under query number ***. I followed up on the query on the 27th, again on the 28th and again on the 31st of July 2023 and was informed the SOA was the 2nd of August and that i should then phone if the money was not returned. I phoned today, 2 August 2023 and was then suddenly informed that my query was cancelled on the SAME DAY 27 JULY 2023, and that the reason is that i chose the wrong transaction?????????????? I had no communication from Nedbank whatsoever, no money is returned to my account, and had to log a new query today, which means i have to wait another 5 working days for MY MONEY THAT YOUR ATM TOOK BECAUSE IT BROKE??????????????????? HOW IS THIS FAIR????????? I want my money back and i want it back today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am absolutely fed up with this bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Someone better give a call back today!!!!!!!!!!!!!!!! Jacqueline smith