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shoneez E

1 reviews | Active since Sept 2012

12 Aug 2015, 16:11

YOU WILL BE CONTACTED IN 48 HOURS BS

Good day <br> <br> I done an online application for a nedbank credit card, received an sms confirming approval of the app. Sms states that you will be contacted within 48 hours to arrange delivery of the card.<br> <br> It is now almost a week later and no contact has been made. I have contacted your call centre on two occasions already regarding this matter.<br> <br> Please can someone contact me to advise on the delivery status of this card, and the correct SLA.

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Replies (1)
Nedbank
Nedbank's reply12 Aug 2015, 16:19
Official
Hello SEK01,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team