You should stick to the SAME story

So please do tell me, FROM WHEN UP TO WHEN was my account in ARREARS? And how can my account fall into arrears when the payments are DEBITED from my account?<br> FYI PAYMENT ARRANGEMENT WERE MADE IN JANUARY!!! <br> Lastly - you just gave me a totally different explanation to the lady to whom I spoke on 30 April. I think you should sit together and decide on the same thing before giving a customer (who obviously means ABSOLUTELY nothing to you) two DIFFERENT stories!!! <br> So tell me - is your version correct or the version of - a Double payment went off because I was told in January (I'am STILL waiting for the voice recording of this by the way) that once payment arrangements are made at the end of the arrangement period a double payment would cover the money that was paid less during that period. Who in their right mind would agree to something like that when one knows you won't be able to make a double payment!?<br> The service from Nedbank is PATHETIC!!!!!!