You really dont care, do you?

Well Nedbank! Turns out you do not really care. Got an email in response to my complaint here on Facebook yesterday. I asked the consultant by email if my temporary card would still be available while I go to Sun City this week. She asked for my card number. Gave it, the reply was generic, only that the card will be valid a month after it was issued? Why did she need the card number to not really answer my question? I have been to your branches quite a few times to try and sort out the card issue and now she expects me to know which one of these visits was the one when I got the card? If it was not that you forced me to go back repeatedly I would have know exactly when I got it. In short the answer to the fact that I have been forced to return to the branch multiple times to sort out my card, was that all I need to do to fix the problem is to visit the branch? really? I have been to the branch many times? Why would it be different this time? Have you now trained your Social Media consultants to just give generic answers or to actually help customers? Is it all about public perception? Or about helping customers? And by the way, how much will I be charged when I now again drive to t