You pay and never get paid out

Part of ceiling collapsed due to storm claim no C*** Ayoba Home Improvements did assessment 2 weeks ago never seen a report i called nedbank today to find out claim on hold till i have water proofed a pitched tile roof how is this done nedbank looking for loopholes to *****man every joint does not sound right on a tilled roof You deal with clerks and unprofessional people is a sad state of affairs