You messed up on the 1st interaction with me

Amasing how you can judge the service you can expect to get when right from the start you've messed it up. I attempted to open a new account on your website, something was wrong and it couldn't submit the info. Call centre agent phones me eventually and offers to assist. Gives me a few account options from which I picked one. I opt for the one that has unlimited swipes and internet transactions for a set fee per month. He confirms that I have been approved for the account. Don't get any calls or anything, and have to contact HO to find out has the account been opened etc. Go to the branch, and pick everything up as well as activate the account and take in FICA doc's. No mention is made of the account type. Get a call about a week later to check if I'm happy with the account, and find out its NOT the account type I selected. Its a Ke Yona, when I should have got a Savy Bundle. Agent apologises for the mistake and confirms that the account can be converted by an agent on the phone and that someone will call me. To date nothing has happened. No calls nothing. I chose to move to Nedbank because of exactly the same stupid thing from a competitor of yours. It seems you are no different.