You lack courtesy, Esme Ngubeni. DO YOUR JOB!

On the Mon, 19 Feb, 21:32 I submitted an email to ***. When I send emails, I don't do this for my health. If it's too much trouble to reply, then perhaps it too much money to pay on monthly service fees. Why is this banker (Esme Ngubeni) so ***********? Why can this banker not afford me the courtesy of a response? Why am I paying for a banker if the assigned banker can't even respond to a simple email?