You do not honor their arrangements made with them

<p>Good Day,</p> <p> </p> <p>On Monday 16 May 2016 I made an arrangement with your Personal loans collections department, to reduce my monthly instalment to R2033.93 and the consultant that I spoke to confirmed the arrangement and that this agreement commence on the 20 May 2016, This morning I received a notification the bank deducted R3190.55 I then phoned to find out why did they deduct money on my account on this day and why the full instalment, the first consultant that I spoke to saying my account is in areas which is true but I made an arrangement with you and why didn’t you honour that arrangement, I have never missed a payment and if I ever I see that I am unable to pay I do phone and be honest I do not ran away avoiding their calls like other people, why is the bank doing this to I have always paid my account on time and in full but since the beginning of the I have been having issues with my health that resulted me not to have enough money to pay my full instalment, but instead chose to take all the money with any consideration what so ever even if we have an agreement, I then asked to speak to the supervisor who promised to phone after she has found out from the collections department why did they take the full instalment, she promised to phone me back before 12 O’clock on all my contact details provided to you including my email address its now 13h50 and still haven’t heard anything form her, is this how you treat your clients, the clients that made their bank to be when they are today because if it wasn’t for your clients who takes a risk by applying for personal loans you would have closed down long time, I am still waiting for feedback because I want to be refunded the money that was taken from my account not a portion of it, and you will go back to the arrangement made on Monday 16 May 2016, I will expect to hear from you before end of business today</p> <p> </p> <p>Regards</p> <p>CM Mompati</p> <p>***</p> <p>***</p>