You can do better

Been banking witj nedbank for 7 years now since we openned our church account.the account has been activate every month making payments and deposits . Middle of febraury the accound stopped working it keeps on saying pending activation i went to nedbank vaal mall they told me they cant help i need to speak witj business bankers.called them they told they cant help i need to speak with the person that openned the account, they found out that its Thembi Lukhele from crandlestone branch sent het emails no response called her after 2 weeks i final got hold of her she told me she will check and call me ,she called after 2 hours i couldnt take the call as i was busy tried calling her back with no avail . As of now the account is still not fix i have cash that i need to deposit so i can pay people. Can some one at ned bank please fix this.