1 reviews | Active since Jun 2016
You are rude to clients!!!!!!!!!!!!
<p>I have just received a phone call from Nedbank personal loans regarding the date of my debit order.</p> <p> </p> <p>she claims that I have changed my debit order to the date of the 15th and not the 25th. When I told her I did not know what she was talking about. She was rude and dissmisive! Please do not bother to call or communicate with your clients if you are going to treat them likde dogs!</p>
Dear Anneline
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Anneline
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
My id number is ********** 191083
The call was at 8.20am today. Please track this. I do not know to which account she was refering to
My id number is ********** 191083
The call was at 8.20am today. Please track this. I do not know to which account she was refering to
We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team