Yet another organization that cannot answer the phone.....

I have been a Nedbank client for 46 years and over that time I have noted a continual degradation in the service that Nedbank provided to its customers, notably how badly it communicates with the people who bank with them - and who by the way indirectly pay their salaries. Since the advent of the digital revolution Nedbank's ability to answer an incoming telephone call to many of its publicly listed phone numbers has diminished every year at an astonishing rate. This behaviour is not only irritating to the customer but also sends a loud message to him or her that "we are not interested in you or your reason for calling us, please go away and stop bothering us" - contrary to the impersonal and unconvincing recorded messages one hears when listening to an unanswered ringing tone which so many businesses think is an acceptable reason for keeping you waiting. Come on Nedbank managers and directors, get off your butts, pick up a phone and try phoning ANY of the phone numbers your bank lists on its documentation, its advertising material or its websites and note what (if anything) happens. You might be surprised by the outcome. In which case you should be ashamed to be calling your bank customer-centric. And if you also call yourselves professionals you need to collectively go back to the drawing board and train your staff how to operate a phone and why it is important to your company's image. Right now your service delivery in this regard is on a par with most government departments who of course seem to think that they have the God given right to mess the public around in this way. You do not. And if you are mindful of your bottom line you will fix this issue - permanently. Now get cracking please. I for one am sick of wasting MY time listening to ringing, unanswered calls to your various departments.