YADA YADA EXPLAINATION

Listen, I'm DONE with your *** service. I'm paying R420 EVERY SINGLE MONTH for a "premium" account that's making me lose my mind. For what?! It's been MORE THAN A WEEK since I first flagged these wild account issues:

My balance jumps around like a drunk kangaroo Random overdraft charges appearing out of nowhere No one's responding to my complaints Card disputes are ghosting me completely

I've detailed EXACTLY what's wrong. Sent emails. Raised concerns. And what do I get? NOTHING. ZERO. ZILCH. Right now, I'm so stressed about my account that I'm AFRAID TO EVEN USE MY BANK CARD. How messed up is that?! A bank that makes a customer terrified to bank?! I want:

A FULL investigation of my account EVERY SINGLE transaction explained Those ***** charges REMOVED Someone to actually TALK TO ME

R420 a month. And this is the service I get? Na-ah. Not happening.