WTH is happening with my sons savings account

<p>So my son goes to draw money from an ATM today at 13h06 dd24-11-2016 ... gets denied access with the following message ... </p> <p> </p> <p>HOLD AND CALL- CODE10 (POTENTIAL ARREST)</p> <p> </p> <p>Merchant info : 00387 ********** </p> <p>HCF Ver: 23-11-2016 at 19h01</p> <p>Auth Reason: 1069</p> <p>SN: ********** ********** ********** </p> <p> </p> <p>Now what is he supposed to do to draw money so he can buy a bus ticket to go to a branch to sort whatever this is out? Pathetic Nedbank ... he called the number on the till slip and was informed nedbank cancelled his card due to some security issue fault that was THEIR fault how the heck can they just go and do that without informing the client ... this is why i hate nedbank so much ... no regard for their clients whatsoever</p> <p> </p> <p>probably wont even bother calling me back about this either</p>