wrong price plan

on the 15th of october 2019 i visted rustenburg cbd branch and requested to down grade my account to a keyona bundle account for R58 pm but to my suprise suddenly everything i do on my account gets charged mind u i have used this price plan before and it has not done such my fees only from the 14th till the 3qst amounted to R158.23 and i would like to be refunded and R58 to be debited as per agreement also individual fees tht have currently been charged for this month R14 to also be refunded back as it is included in my pricing plan finaly i want my account to be placed to the correct price plan this is my second incountef with more or less the same situation with the same bank were consultants dont do as per clients request please fix this.