AK
Akhona K

1 reviews | Active since Mar 2014

21 Sept 2015, 09:24

Wrong: Policy cancellation without due process

Nedbank firstly increased my policy due to the 'annual review' even though my car value ad house contente value is decreasing and I have never claimed before, and they increase my premium from R900 to R1300...??? This is unacceptable! <br> Then they wrongfully cancelled my insurance policy which their procedure states after 3 consecutive months without receiving payment for the policy they cam cancel, but on 27 July I paid my insurance policy which means that this was for 2 mnths only which was not paid, and the agent I spoke to also agreed ane apologised for this. Now they want me to pay R260 for re-instatement of the policy. This is ridiculous! Someone attend to this urgently, otherwise I will gladly look for alternative insurance!!!

0
Replies (1)
Nedbank
Nedbank's reply21 Sept 2015, 09:56
Official
Hello krakri.ak,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team