Wrong information provided and false hope provided

On the 06june 2022 I made a transfer into the wrong cell phone number and few hours upon realising that I contacted nedbank to advise them of the error and the consultant that I spoke to confirmed to me more than once that the money was not withdrawn n won't be withdrawn as the pin number will be blocked but days later I received the below sms from the bank telling me that the money was withdrawn the same date at night after I was told that it won't be therefore I made a call to nedbank to enquire abt the money and I was told sorry we can't help u and next time u must be careful. That is the sms from the bank Nedbank: As per service request ***2 your query has been resolved. We are unableable to reverse your Cardless cash transaction to cell number *** on the 06/06/2022 09:08:52 am, as the Voucher was withdrawn on the 06/06/2022 04:06:57 pm . Our apologies for the inconvenience.