WRONG INFOR GIVEN & NO THEY WONT PAY BACK

Writing on behalf of my parents. On the 29/01/15 my mom & I contacted the Call Centre to get her account details, they verified her security question, & the proceeded to give the account number. Between myself & my father we then transferred the funds from his account to her's. Later on she went to draw the money & it was not available, we double check the account number & then I sent her to the bank. They then confirmed a different account no. for her & refused to help as it is my Dad's account. He then went into the branch the following day & they once again confirmed that the funds were transferred to another account. I then got my Mom to contact the Call Centre again, they then told me that the agent who had handled our call the 1st time hadn't even 'logged' it & had made a mistake with the ID no. the account which we paid into is a liquidated account. they were going to investigate & get the transaction reversed. We are now almost a month down the line & my parents have heard nothing, they are R 2000.00 down and being pensioners this is NOT a very small amount to them. We have to once again pay for someone else's incompetence.