Wrong Email Address provided by Nedbank Consultant Nedfleet Department

Good day,

This morning around 06:06 I spoke to Jossie from the Authorisation Department regarding my declined petrol card transaction. She advised she is unable to assist due to an exception placed on my card therefore I needed to speak to someone from Nedfleet Department but they only open at 07:00am, I asked for a reference number of the call she advised they do not give out reference numbers but if I want to request for the call, I can just give out her name and the time of the call.

At around 07:30, I spoke to Dida from Nedfleet Department who advised that she could not help me with my query as the authorisation person from my company to increase the petrol card limit is not answering his phone or it was going through to voicemail or something like that.

I asked Dida for reference number of the call in case I want to request for phone call recording, she advised that they do not give out reference number but I can quote her name and time of the call and send to ***. she also informed me that to request for a statement of transactions, I can use the same email address. I sent an email to the email address Dida provided me with this morning but I got an email about mail delivery not being successful, it said 'Address Not Found(please see attached screenshot), why did Dida provide me the wrong email address? This is ridiculous Nedbank.

Please resolve this urgently Nedbank.