WRONG DEBIT DATE

I AM VERY ANGRY AND DISAPPOINTED CLIENT, MAY 2017 I got a Personal Loan and it was agreed that the first instalment will be in July which was the case and not a problem. I then call your contact centre around the 25/06 to change the Dr order date but was told to call after the Dr order has successful. I did that no problem,

30/06/2017 Called Spoke and Sibusiso to do the changes, who assured me that its done. Little did I know that he was lying, come the end of July (after the 25/07) I got a call from your billing/ accounts saying that my Dr did go through.

NB!! Why didn’t you sent the debit order? There was money in account (more than enough for two Drs)that is Nedbank Current which you have access to check and confirm.

02/08/2017 Ref ********** Keetse/ Tintswalo

I spoke to Keetse to understand why the debit didn’t go off my account, she couldn’t help me but transferred me to another department where I spoke to Tintswalo., then that was not nice. She could tell me why the debit order never went off, DIDN’T HAVE ANY INTEREST IN HELPING ME.

Now I want to increase the credit and I am told that it is declined cause of I missed a PAYMENT, I AM LISTED AS A BAD PAYER. Please make that you to look at into this as a matter of agency and make sure to get back to by Tuesday at 15:00 at the latest. This is completely your FAULT AND INCOMPITENCE. I WANT THIS REFECTIFIED AND AN APOLOGY.

REGARDS

JH L REF NO: ********** 9