Wrong Branch

My wife recieved an SMS on 2016-01-29 that her Business Credit Card was ready for collection at the Maclean street branch in King Williams Town. We went on 2016-01-30 to pick it up. Two hours later after quing at enquiries we were told the card was at the other branch . We have a 6 day old baby that we had to leave with neigbours because she cant drive as yet after giving birth. <br> <br> We couldnt go to the other branch now be cause we were thinking about the child.<br> <br> When she asked them to call that other branch they refused saying we must just go and pick it yp there. Now that means we will que for another 3 hours on Monday because its month end :-(.