JP
Jan P
1 reviews | Active since Mar 2009
31 Mar 2017, 10:14
Wrong advice.
<p>The 8th of this month I tried buy airtime for CellC. I had never done this so I phoned the help line of Nedbank.</p> <p>There however the lady gave me the wrong advice and I deposited the money into the wrong account.</p> <p>I phoned Nedbank and asked them to help me getting the money back from CellC because one of them gave me the wrong advice.</p> <p>They however told me I must be with Cell C.</p> <p>I phoned Cell C but they tell me I must be with Nedbank.</p> <p>So I am getting the serious run around.</p>
Helpful (0)
Replies (5)0
Replies (5)
Nedbank's replyOfficial
31 Mar 2017, 10:57Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply31 Mar 2017, 10:57
Official
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
JP
Jan P's updateReviewer Update
31 Mar 2017, 11:06ID: ***188
Account number: ***
Contact details: **********
Home number: **********
JP
Jan P's update31 Mar 2017, 11:06
Reviewer Update
ID: ***188
Account number: ***
Contact details: **********
Home number: **********
Nedbank's replyOfficial
31 Mar 2017, 11:08Thank you for providing your detail's. You will be contacted by the Resolution manager.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply31 Mar 2017, 11:08
Official
Thank you for providing your detail's. You will be contacted by the Resolution manager.
Kind regards
Client Experience Team
Best regards,
JP
Jan P's updateReviewer Update
24 Apr 2017, 16:54Thanks Prenisha Govender from Nedbank. Every time she contacted Cell-C I received feed back from her.
That was really very professional.
After constantly hammering Cell-C admitted that they received the money and refunded.
Why was Cell-C not able to help me, as a person????
Typical Cell-C.
Prenisha thx again.
JP
Jan P's update24 Apr 2017, 16:54
Reviewer Update
Thanks Prenisha Govender from Nedbank. Every time she contacted Cell-C I received feed back from her.
That was really very professional.
After constantly hammering Cell-C admitted that they received the money and refunded.
Why was Cell-C not able to help me, as a person????
Typical Cell-C.
Prenisha thx again.
Nedbank's replyOfficial
24 Apr 2017, 19:56Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
Nedbank's reply24 Apr 2017, 19:56
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,