Wow what a horrible experience for the so called best bank in I'm currently not in South Africa. I have had an issue with my account. Now it is in the process of being closed.I have tried numerous times to contact them via email with no response besides a

.

I have been a client of Nedbank for over ten years now and can't wait till I'm in a position to cut ties with this organization.

I'm currently not in South Africa. I have had an issue with my account. Now it is in the process of being closed.I have tried numerous times to contact them via email with no response besides an automatic reply that says it will not take more than 24hours for a reply, likely I didn't hold my breath. I came to the conclusion that I'd never get a response so tried to phoning them (at international rates). What a waste of time a'd money if I mite add.

I spent over an hour on the phone being transferred from desk to desk and having to explain myself to everyone to no avail.

It's seems as if they only interested in speaking to you to when they want offer you a new product or more credit. But when there are any issues you can't find anyone who can investigate, give advice or even act interested at all.

All they are trained to say is sorry for your inconvenience, sorry for the frustration. But they never say let's actually sort out the problem at hand.