AM
Arno M

1 reviews | Active since Mar 2014

25 Mar 2015, 16:23

WOW!

All I can say is wow! Nedbank really left me speechless after this one<br> <br> On 19 March I lodged a complaint on the nedbank website with regard to a credit card refund due to me that was taking several days to resolve. This complaint was then resolved the very next day by phoning in to the Internet banking call centre myself<br> <br> On 25 March, after forgetting that I had even logged a complaint on their website, I get a call to the tune of \I'm phoning with regard to the complaint you logged on our website for the credit card application"Credit card application!? did you actually read the complaint that was sent through? Did the agent that called me maybe come back from a lunch break with a big lunch or something? Also"

0
Replies (1)
Nedbank
Nedbank's reply25 Mar 2015, 17:01
Official
Hello amoller1,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

Kind regards

Client Experience Team