Worst Telephone Service EVER!!

<p>Since yesterday I have been trying to achieve on simple goal regarding my Nedbank Current account. The problem is, I have lost my card, and have to wait 3 days for a new card, in the meanwhile, I am in need of cash, and wanted to use the Nedbank Send iMali feature to withdraw cash so that I have money until my card arrives, but this has been IMPOSSIBLE to achieve. My send iMali limit has been set to R0.00, and therefore I have had to call in to speak to an agent to change this. I have recharged twice, both with R29 rand and R55 rand, and have WASTED all of my airtime, with absolutely no result or change in my Send iMali limit. I still cannot withdraw money!! Each time i either get cut off mid conversation, or put through to a new agent, who has to put me through to a portal where I enter my profile details. This then tells me my profile is not active, which redirects me to a new call centre agent, who then "activates my profile" and tells me to call back in 15 min,. I call back, get through to yet another new agent, who puts me through to the portal, which STILL does not accept my profile number, which YET AGAIN redirects me to YET another agent, who then tells me to call in again and try log in again, and this endless loop continues, and does not bring me any closer to success. Why does an agent tell me she will activate my profile and it will take only15 minutes, then after calling back after waiting 2 hours, my profile is still not active? Why do i have to WASTE R84 of airtime calling your useless call centre for one simple thing, that no one can seem to sort out!!! Nedbank doesnt leave their customers with much choice, its either I forkout R260 rand for a new card and temporary card, which is DISGUSTING to say the least, or I spend +-R100 rand on airtime trying to call the call center just to be able to withdraw some cash from my OWN account. Your service and fees are BEYOND pathetic!!!!</p>