Worst service… whatever changed isn’t working for me as a client

Good day,

I would like to formally lodge a complaint regarding the handling of my banking profile at Nedbank Tyger Valley Centre.

My id number *** On 24 April 2026, I visited the Tyger Valley branch and specifically requested that my two Nedbank banking profiles be merged. I had two separate profiles and was experiencing difficulty accessing one of them. I was under the impression that the matter would be resolved, and as I was subsequently able to access one of my profiles, I did not return to the branch to follow up, believing that the requested merge had either been completed or was being processed. Unfortunately, at the end of August 2026, I experienced the exact same issue again. This time, I was unable to access my old profile, which is linked to my Savvy Current Account. I subsequently visited Nedbank branches on several occasions, including Tyger Valley, Somerset West and N1 City, in an attempt to resolve the matter. I also returned to the Tyger Valley branch on Wednesday last week. I was advised that the profile merge would take approximately 48 hours. I waited the requested period and returned to the branch a week later approximately five business days and seven calendar days later only to be informed that the merge had still not been completed. This situation has caused me significant inconvenience and financial prejudice. Because I could not access the account containing my funds and needed to make payments, I was forced to withdraw my money and deposit it into another bank account in order to make my necessary payments. As a direct result, I have incurred additional banking costs and have had to spend considerable time travelling to different branches and repeatedly following up on an issue that should have been resolved when I initially reported it in April. I would therefore like Nedbank to investigate this matter thoroughly and provide me with: A clear explanation as to why my profiles were not merged when I first requested this on 24 April 2026. An explanation as to why I was advised that the merge would take 48 hours when this was clearly not completed within that timeframe. Confirmation of when the profile merge will actually be completed. Reimbur*****t or reversal of any banking fees and additional costs I incurred as a direct result of being unable to access my account. An explanation of what measures Nedbank will put in place to ensure that this does not happen again. A written response to my complaint and confirmation of the reference number allocated to this complaint. I have been a Nedbank customer and have made every effort to resolve this matter directly with the branches. Unfortunately, despite multiple visits and repeated requests for assistance, the issue remains unresolved and I have been left to find alternative ways to access my own funds and meet my financial obligations. I believe it is unreasonable for me to carry the financial costs associated with a banking access issue that I reported to Nedbank in April and which has still not been properly resolved. I would appreciate this matter being escalated and investigated urgently. Please confirm receipt of this complaint and provide me with a formal complaint reference number. I look forward to your urgent response and resolution.