Worst service to date

So i am not someone to post stuff like this , as i think society is over sensitive these days ..but for the firts time ever i have had this experience with nedbank...I app**** for a credit card last week thursday and was told that they will contact me in the next 48 hours ....come Thuesday this week still no call and i have to phone them just to be told that it has been declined due to a credit report , of which i supp**** them a paid up letter. Keep in mind i do not have any dept at this time .The lady then said that she would do an appeal on the application and will phone me Wednesday morning at 9h00. Guess what come Thursday afternoon i again had to phone to follow up...i then left it for a couple of days and each time i speak to the lady handling this i am told she will phone me ....yet again i had to phone. Now i am told that i am declined and that the paid up letter for the account i am listed for on itc is not acceptable. This is how Nedbank looks after there client's? I will now be clossing this account .