Worst service of my life

Good day team,

Hope this finds you well,

I logged my claim on the 7th November 2023 and this has been the most stressful journey of my life.

Getting through to your consultant has being a nightmare, I just couldn't reach anyone and I have used so much money to buy airtime to get a service that I pay for.

It took Nedbank a month to process and my claim, I just contacted the mechanic and there is no way that my vehicle can be fixed by the 14th December and companies are closing for holiday.

I just spent 1 hour on the phone trying to see if my car hire can extended because I'm in this predicament because of your incompetence and your high volume of claims, because you couldn't process my claim on time you want me to pay for car hire from my pocket, this really sounds crazy and unrealistic to me.

Please contact me and give me a better resolution because I cant accept this.

P10PL***9